AOL's billing jinx

How bad can it get

LAWSUIT: still deceptive

Even Iowa...

The great prediction

The agreement

17 states

Wired on regulators
AOL breaks law?

They keep taking money

AOL untrustworthy

Robert Seidman reviews billing

AOL overbilling: more analysis

AOL suspends service

AOL ignores cancellation

The great billing scam

Everyone's complaining

How bad can it get?

Historically bad: AOL customer support

Pushy sales people

The FTC investigation:
C|Net blows the whistle

Nando Net chimes in
USA Today skeptical of Case
Damage control:
Steve Case spins investigation

Feds investigate AOL

Newsday exposes AOL's legal quagmire <BGSOUND SRC="brother.mid">