Are cancel woes deliberate?

They keep taking money

AOL's billing jinx

How bad can it get

AOL untrustworthy

The great prediction

The agreement

17 states

Wired on regulators

AOL breaks law?

Robert Seidman reviews billing

AOL overbilling: more analysis

AOL suspends service

Everyone's complaining

How bad can it get?

Historically bad: AOL customer support

Pushy sales people

The FTC investigation:
C|Net blows the whistle

Nando Net chimes in
USA Today skeptical of Case
Damage control:
Steve Case spins investigation

Feds investigate AOL

Newsday exposes AOL's legal quagmire