Are cancel woes deliberate?
They keep taking money
AOL's billing jinx
How bad can it get
AOL
untrustworthy
The great
prediction
The agreement
17 states
Wired on regulators
AOL
breaks law?
Robert Seidman reviews billing
AOL overbilling: more analysis
AOL suspends service
Everyone's complaining
How bad can it get?
Historically bad: AOL customer support
Pushy sales people
The FTC investigation:
C|Net blows the whistle
Nando Net chimes in
USA Today skeptical of Case
Damage control:
Steve Case spins investigation
Feds investigate AOL
Newsday exposes AOL's legal quagmire