An AOL Watch reader sends the following story...
Last week I was infuriated by an AOL "TECHNICAL Service" rep (vs. a "Customer Service" rep) who would not even acknowledge that AOL ran two timers (the 46 minute 'come hell or high water' timer and the particularly annoying 'you've been idle' timer).

I had originally called Customer Service to complain that the idle timer did not "see through" to Netscape Navigator to realize that I am actually very UNidle (as long as I'm working within AOL I get the warning). Therefore, I get no warnings and it justs boots me off "for inactivity". (Mind you, my fingers could have not left the keyboard for hours as I cruise the net via Netscape Navigator.) Customer Service referred me to TECHNICAL Service because "they know about all those technical things!" This was only after I damn near came through the phone to strangle the rep ...I was fit to be tied. I did get a free month out of it, though...

As to the tech rep, he told me emphatically that AOL has only one timer and he could not explain why I was gettting booted. Does AOL not train their people very well, or do they train them to be arrogent and obnoxious? Sometimes I think they encourage their folks to stonewall the customer long enough that they will go away out of pure frustration. I finally talked him into submitting a "problem report"... Taking any bets as to whether I will hear back from them??


When contacted later by AOL Watch, this subscriber shared an interesting theory...
Here's a theory for ya... I have seriously come to believe that AOL cranks up the annoying "idle" timer on those users whose online time is longer then their average users online time. I tend to be online for long periods of time (mostly on the web) but NOT buying all the stupid products that they throw ads at me for. The theory is that this is a deadly combination for which they try to get rid of you by annoying you with the "idle timer" ...but then to deny it's existence is proposterous!!

I swear that since I had my little tiff with AOL last week, the "idle" timer goes off every 10 minutes. The first time I called to complain about it (about 3 or 4 months ago) it seemed like they backed it off for a while... I guess I really got them pissed off this time! ;-)) hooray for me!!!


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