PC Week magazine recently completed important ratings. After surveying over a thousand people, they've released what they bill as the first comprehensive report on customer satisfaction. Their results give insight into the all-important factor for the future of any on-line service: how satisfied their customers are.

The results were a near-slaughter for AOL. Presenting the Executive Summary. Each table is linked to PC Week's explanation of their results. Just click!

Worst performance / Only 18% consider connections reliable

Worst speed of repair and least-knowledgable tech support staff