The entire service sunk one dark day in March of 1998. Investigators are still baffled by AOL's inability to prevent the half-hour electrical outage -- which followed similar disasters in January and February. Unfortunately, AOL's mistakes ultimately take a toll on subscribers. (Ask a Navy man named Timothy McVeigh -- whose career ran aground when AOL divulged confidential information about his account...)

It's another omen: fans seeking the "Titanic" theme on Celene Dion's CD get the AOL logo instead. But AOL's arrogance has put them on a collision course... At least one angry music fan has already written a profanity-laced letter to Sony.