AOL displays a picture of the Titanic to users signing on. For AOL, it's an ad. For subscribers, it's an omen...

The entire service sunk one dark day in March of 1998. Investigators are still baffled by AOL's inability to prevent the half-hour electrical outage -- which followed similar disasters in January and February. Unfortunately, AOL's mistakes ultimately take a toll on subscribers. (Ask a Navy man named Timothy McVeigh -- whose career ran aground when AOL divulged confidential information about his account...)

It's another omen: fans seeking the "Titanic" theme on Celene Dion's CD get the AOL logo instead. But AOL's arrogance has put them on a collision course... At least one angry music fan has already written a profanity-laced letter to Sony.