"They're saying that no matter how much their service sucks, you can't hold them accountable."

And AOL's Terms of Service were similarly panned by an attorney whose specialty is consumer affairs. "Basically, they're saying that they don't stand behind their product."

But it could be worse. In 1997 AOL provoked controversy by slipping a change into their user agreement that allowed them to sell your home phone number to telemarketers. They only backpedalled when there was a massive public outcry.