More and more people are questioning AOL's song and dance. AOL issued a script to their staff giving pre-approved responses to questions about recent security breaches. Unfortunately, AOL couldn't even protect the script itself, and a newspaper in England instead wrote a story about low security on AOL's security answers!

More doubts were raised about other AOL statements. While AOL insisted that a merger with Time Warner would benefit consumers, they faced skepticism from government agencies in the U.S. and Europe! The media was filled with stories about the setback, and one technology magazine asked if the day could have gone any worse for Steve Case.

Yes. A news story reported that someone had also forged his name on an x-rated spam!