AOL even hands these operators scripts, which several watchers consider misleading. In Iowa, the Attorney General's office called one of AOL's lines "an outright lie." A historic series of articles in the Boston Herald chronicles flaws in AOL's cancellation process -- from start to finish. Let us know if you've had trouble cancelling your AOL account; we're compiling a list! Next time AOL mails CD's, how many former subscribers will be thinking about how hard it was to end that relationship?